Everything a country hotel operator tends to ask before, during and after signing up.

Rezlynx PMS is a property management system for independently-owned heritage country hotels across the British Isles. It runs the front desk, reservations diary, housekeeping run sheet, guest CRM, revenue reports and channel connections in a single browser-based extranet.

It was written in 2016 by former reception managers who had spent a decade running a listed Cotswolds hotel, and it is used today by 42 owner-managed properties from Devon up to the Scottish Highlands.

It is not a suite — it is one focused product for one type of estate. Everything the software does is aimed at the reception team of a country house that wants software to behave more like a well-run reservations book than a spreadsheet with a login screen.

Rezlynx is designed for independently operated country hotels between roughly six and one hundred and twenty keys — the sort of property that combines a listed main house with a scattering of cottages, a walled garden and a dining room that also functions as a wedding venue on Saturdays.

That includes manor-house hotels, small castles, restaurants with rooms, gastropubs with rooms, dedicated spa hotels and shooting estates. It is not intended for city-centre chains, aparthotels, hostels or seasonal glamping sites — those workflows are better served elsewhere.

Opera and its enterprise peers assume a corporate reservations department and a full-time IT contact. Mews and Cloudbeds assume a city-centre boutique with a young staff comfortable with SaaS conventions. Rezlynx assumes a duty manager who was hired for hospitality, not software, and who needs the arrivals sheet legible before nine.

We do not sell a marketplace of third-party apps, we do not charge per booking on top of the subscription, and we do not require a dedicated systems administrator to manage room-type mappings. The product is deliberately narrower and considerably quieter.

Rezlynx is a cloud PMS. Nothing is installed on reception hardware — the entire system runs in a modern browser on the front-desk terminal, the housekeeper's tablet or the general manager's phone.

Data is hosted in an EU-located data centre with daily encrypted backups and independent restore testing every quarter. There is no on-premise variant and no self-hosted option, because a country hotel should not be running its own server closet next to the boot room. Uptime commitments and data handling are documented in the terms of service.

Our client base is concentrated in the Cotswolds, the Lake District, the Yorkshire Dales, the Peak District, the Scottish Highlands, Devon, Cornwall and the Welsh Marches — the parts of the country where heritage estates cluster. We also work with properties in Northumberland, the New Forest, Norfolk and the Wye Valley.

Onboarding is run remotely from our Chipping Norton office by default, with optional in-person visits for the Estate tier. Prices and invoicing are in GBP with UK VAT, and support is English-only. We do not currently take clients outside the British Isles.

The Rezlynx login page lives at rezlynxportal.org — bookmark it on the reception browser under Extranet Access. To sign into your account, type the email address the property administrator invited, and a single-use magic link will arrive within about thirty seconds.

Click that link on the same device and the extranet opens straight to the daily arrivals dashboard. The session stays valid for eight hours on trusted devices, so a single rezlynx sign in at the start of a shift is normally enough for the whole day.

The Rezlynx extranet is the shared web workspace where the front-desk team, housekeeping, revenue manager and owner all work — the same portal, with permissions tuned by role.

Extranet access is granted by the property administrator through the My Account panel: they add an email, choose a role, and the invited colleague receives a welcome message with a magic link. From there the dashboard, arrivals sheet, housekeeping run, guest CRM, invoicing and channel integration all live under a single Rezlynx portal navigation.

There is nothing to forget: Rezlynx does not use traditional passwords. If a colleague asks about forgot password Rezlynx behaviour, the answer is that every sign-in is done by requesting a fresh magic link on the login page.

If the invitation email has expired or the link no longer works, the property administrator can re-issue access from the My Account panel in the extranet. Should the whole team lose access at once, our support desk can reset the account owner's route through a signed email confirmation.

If the Rezlynx portal will not open, work through four checks in order. First, confirm the reception broadband — the dashboard needs a stable connection. Second, try a private browsing window; a stale extension is the most common cause of a blank extranet page.

Third, clear the site cookies for rezlynxportal.org and request a fresh magic link. Fourth, try a phone or tablet on mobile data. If none of these restore extranet access within ten minutes, telephone the support number and we will open the incident immediately.

Two-factor authentication is available on the Manor and Estate tiers and is enabled at the property level from the My Account settings. Because the standard rezlynx sign in already uses a device-bound magic link rather than a re-usable password, adding 2FA layers a time-based one-time code on top for the account owner, revenue manager and any finance role that touches guest card data.

Reception staff typically stay on the magic-link flow to keep morning handovers fast — the administrator decides which roles require the extra step.

There are three tiers. Country Cottage is £129 per month for up to twelve rooms; Manor is £249 per month for thirteen to forty rooms; Estate is £449 per month for forty-one rooms and above, including weddings, shoots and private-event workflows.

A one-off Full Estate Setup fee of £790 is charged at onboarding to cover the guided migration and staff training. There are no per-booking fees, no channel-per-connection fees and no charges for additional user seats above the Country Cottage tier.

Yes. New Country Cottage properties are offered a fourteen-day free trial with the full module set enabled — front desk, housekeeping, guest CRM, revenue insights and channel integration all working against a sample data set of your rooms.

No card is captured to start the trial. If you decide to proceed at the end of the fourteen days, the sample data is discarded, a fresh live tenancy is provisioned, and the first invoice is issued at the beginning of the following calendar month. If you decide against it, the account closes quietly.

A thirty-room heritage property is onboarded in five to seven working days. Day one is a discovery call with the general manager. Days two and three are room-type mapping, rate loading and channel connection. Days four and five are guest data import and a dry-run reception shift with the duty managers.

Days six and seven, when needed, cover housekeeping training and the switchover from the outgoing PMS. We do not go live on a Friday or a bank-holiday weekend under any circumstances — the switch is scheduled for a mid-week morning.

Yes. Our onboarding team routinely migrates from Opera, Mews, Cloudbeds, Guestline, Little Hotelier and roomMaster. What we import: guest profiles including consent flags, historical stay data for the last two years, active future reservations, rate plans and room-type mappings.

What we do not import: card data (must be re-tokenised through your acquirer) and archived reports older than two years (kept for reference in the old system). The migration is included in the Full Estate Setup fee and is co-ordinated with the outgoing supplier's export schedule.

The Chipping Norton support desk is open 09:00 to 17:00 GMT/BST, Monday to Friday. Support is reachable at support@rezlynxportal.org or on +44 1608 641 892. Estate-tier customers additionally receive a twenty-four-hour phone line for critical incidents — a broken payment terminal on a Saturday wedding, for example.

The registered office is Heritage Hospitality Systems Ltd, 12 Broad Street, Chipping Norton, Oxfordshire OX7 5AN, and the engineer who returns your call will be the one who wrote the module in question.